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Australia’s happiest customers

By Leah Keating

Ray White has been awarded the Reader’s Digest ‘Quality Service Award’ for exceptional customer service, as voted by 1,500 Australian consumers.

According to Reader’s Digest, companies that have received this award deliver outstanding customer service. They have also gone above and beyond their customer’s expectations and should be recognised and rewarded in Australia.

It comes as no surprise to Ray White customer experience manager Katie Manfield, that Ray White is leading the industry in customer satisfaction.

“Customer satisfaction continues to be a key business priority for the Ray White Group. Throughout 2017, Ray White has sent more surveys and received more responses than ever before through our customer satisfaction programme, showing our agents are really embracing the power of feedback and their continuous strive for excellence.”

“The most exciting thing is seeing our agents start to harness the power of positive experiences. Last month over 60% of our vendors listed with us because they had used the agent previously and were so pleased with the service they received, or they were referred to us by friends or family.

“If we can continue to grow these figures, naturally our market share will grow too. Customer satisfaction isn’t a warm fuzzy part of doing business, it’s the bread and butter of business growth. Receiving this recognition is just one of the ways we continue to build our fame in local communities for delivering exceptional service – every time.”

Congratulations to all our agents on their continued efforts in ensuring they deliver a world class customer experience.

If you’d like to know more about the customer satisfaction programme, contact customercare@raywhite.com

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