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Maintenance Form

Maintenance Policy/List of Tradespeople

It is a strict policy of this office that all maintenance requests are presented in writing before they can be acted upon.

Only URGENT REPAIRS will be accepted first informally but must be confirmed in writing as soon as possible. Urgent repairs are a specialised form of maintenance and directly relate to basic issues of shelter. Some examples are listed below:

  • a burst water service
  • a blocked or broken toilet
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • a failure or breakdown of any essential service or appliance provided for water, hot water, cooking, heating or doing laundry
  • a failure or breakdown in any appliance or fitting supplied by the landlord that will result in a large amount of water being wasted
  • a failure or breakdown of the gas, electricity or water supply
  • a serious fault in a lift or staircase
  • any fault or damage that makes the premises unsafe or not secure

If such repairs are necessary you must immediately contact our office by email using the maintenance request form found on our website or by phoning our office on 03 9401 5200. In the event the matter occurs after hours and is an emergency, please contact your Property Manager directly and/or one of the contractors listed below:

ContractorContact numberComments
PJR Electrics0409 381 745 Peter Ross
GDI Plumbing0430 543 553Greg Iaconis
Locks Unlimited Pty Ltd0411 493 550Damian

Quick Fix Maintenance Tips – trouble shooting

Hot Water Service

Gas:    

  • Is the gas connected by the provider? Please contact your provider to ensure it is not a supply issue.
  • Is the gas valve turned on at the meter? Check the meter to ensure the gas valve is on
  • Is the pilot light on? If the pilot light is not on, follow the instructions to relight the pilot

Electric:

  • Is the electricity connected by the provider? Please contact your provider to ensure it is not a supply issue.
  • Is the main power supply turned on at the meter/fuse box? Please check your meter box to ensure that the switches are all turned on and functioning
  • Does the overflow valve need to be released? Please push the overflow valve in to the up position to release water from the overflow pipe. This should be completed approximately every 6 months to avoid issues.

General:

  • Is there water in the hot water tank? Please check the tank and ensure the tap is in the on position and allow the tank to fill.

Stove/Oven

Gas:

  • Is the gas connected by the provider? Please contact your provider to ensure it is not a supply issue.
  • Is the gas valve turned on at the meter? Check the meter to ensure the gas valve is on
  • Are the elements and hobs in their correct positions? Please check to ensure that the element is in its correct position on the stove and that there are no obstructions.
  • Is the connecter clean? Please ensure the elements are clean and there is not a blockage.
  • Is the gas connected but the stove is failing to light? This may indicate the ignitor is burnt out. This can be safely checked by pressing down on the ignition button for the usual length of time (no longer) and lighting with a long match or starter wand. (If you are unsure please contact our office)

Electric:

  • Is the electricity connected by the provider? Please contact your provider to ensure it is not a supply issue.
  • Is the main power supply turned on at the meter/fuse box? Please check your meter box to ensure that the switches are all turned on and functioning.
  • Is there a separate power switch for the oven/stove? Please check if there is a power point/switch specifically for your oven/stove. These can often be located on the wall of the kitchen or the cupboards.
  • Try turning the timer function on as some models will require the timer to be on when the oven is in use.

Quick Fix Maintenance Tips – trouble shooting

No Power:

  • Is the electricity connected by the provider? Please contact your provider to ensure it is not a supply issue.
  • Is the main power supply turned on at the meter/fuse box? Please check your meter box to ensure that the switches are all turned on and functioning.
  • If the safety switch is being tripped regularly, please turn off all power points and unplug all appliances and reset the safety switch. One by one plug the appliances back in to determine if one particular appliances is causing the fault. If a tenants appliance has caused the safety switch to activate and a trades person attends to rectify this, the cost of the call out may be passed on to the tenant.

No Water:

  • Please contact your provider to ensure it is not a supply issue in the immediate area.

Locks:

  • If your key is failing to turn in the lock please try lubricating the key with either WD-40 or graphite (try lightly shading the key with a grey lead pencil!) to see if it will work temporarily.
  • If one key works on a specific lock and another key does not work on the same lock, please have the working key cut.
  • Please report any issues with keys/locks to our office as these suggestions may only work for a very short period of time and may require the lock to be serviced.

Plumbing Blockages:

  • Remove any build up from the sink/drain area and flush with boiling water
  • Remove any build up from the sink/drain area and apply a liquid drain cleaning product (these are preferable to the crystals) as per the directions.

Alarms:

  • As most alarm systems will vary product to product, please refer firstly to your alarm instruction manual for “quick fix” tips. If you cannot locate your manual, try Google searching the brand/model name/number to see if there is an online version.
  • If you have a valid code for the system, arm the alarm system and then disarm it again.
  • If you have a valid code for the system and there is a button marked “Reset” try pressing this button. Try this button both momentarily and pressing & holding for several seconds as it will vary between systems.
  • Please report issues with your alarm to our office even if you have been able to temporarily stop the beeping as it is often an indication of issues such as low batteries in wireless models or power/phone connection problems in hard wired models.

Smoke Alarms:

  • Have you replaced the batteries? Please replace the batteries and re-test the alarm to ensure it is functioning correctly.
  • If you alarm is hard wired it will still have a battery back-up and should not be affected by loss of power etc. If your hard wired smoke alarm is intermittently beeping it may be an indication that the smoke alarm unit itself requires repair/replacement. Please contact our office immediately.

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